Job Description – Retail Associate - Retail
Location: FM1960 Branch
Reporting: Branch Manager
Description: This position's duties include several areas of branch operations: answering telephone calls, servicing customers, using computer to generate invoice, loading item(s) in customer's vehicle. Responsible for the safe operation of all branch material handling equipment while pulling accurate orders, loading branch and customer vehicles and timely deliveries to customer locations.
Key Responsibilities:- Provide fast and friendly customer service in person or over the telephone.
- Display a positive attitude by greeting customers as they enter the branch.
- Ensure commitments made to customers are met/exceeds expectation.
- Pull customer orders from warehouse and load into company delivery trucks, customer vehicles, or stage items for pick up while using safe material handling procedures.
- Produce and complete accurate paperwork including invoices, C.O.D.’s, special orders, shipping and receiving paperwork.
- Ensure all product leaving the branch is billed. Collect payment via cash or credit card by following all money handling procedures.
- Unload deliveries to branch by hand or using material handling equipment (MHE) and place product in assigned stocking areas.
- Immediately report damage, safety issues, and accidents to supervisor.
- Perform warehouse-related duties including maintaining the appearance of the warehouse and facility (clearing debris, pallets, cartons, sweeping, vacuuming, cleaning bathrooms, emptying trash, tidying shelves).
- Maintain branch appearance daily.
- Promote a positive image of the company; develop and maintain effective business relationships with customers, employees, and retail partners; serve as liaison between branch and corporate departments.
- Address and resolve complex customer service issues and employee disputes; perform and review tasks requiring manager-level approvals.
- Perform other job-related duties or special projects as assigned.
Requirements:
- Excellent customer service, problem solving, and relationship management skills with ability to convey a positive attitude and maintain confidentiality, diplomacy, tact, and salesmanship.
- Excellent written and verbal communication skills with effective sales acumen.
- Strong practical knowledge of HVAC products, supplies, know-how, and market trends.
- Developed critical thinking and decision-making skills with ability to interpret and analyze employee and customer issues.
- Strong attention to detail with high concern for data accuracy.
- Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities in a fast-paced environment.
- Strategic mindset and strong overall business acumen with ability to understand the direction, priorities, and goals of the organization.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
